MedMonitoring is working to become the leader in providing medical monitored and Personal Emergency Response Systems to elderly, disabled and at risk individuals. We have assembled a list of frequently asked questions for your use.
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• What is a Personal Emergency Response System(PERS)? (Back)
A Medical PERS System has three core components: a small transmitter (a help button carried or worn by the user), a base unit connected to the user's telephone, and the emergency response center that monitors calls.
When emergency help (medical, fire, or police) is needed, the person presses the transmitter's help button. It sends a radio signal to the console. The console automatically dials the MedMonitoring monitoring center, where a trained operator will start a two-way voice conversation with the built-in speakerphone. We will assess the nature of the emergency and dispatch the appropriate response. If we cannot contact you or determine whether an emergency exists, we will alert emergency service providers to go to your home. The monitoring center will stay in contact with the user until the situation is resolved.
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• What is the Base Unit? (Back)
The base unit is a two-way voice/Data communicator and uses the phone line to send emergency signals to our central station and opens a voice link to the base unit. It works with any private telephone line and generally does not require rewiring.
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• What is the Pendant Transmitter or Push Button? (Back)
The pendant transmitter or push buttons are lightweight, waterproof, battery-powered devices that are activated by pressing the button. They can be worn on a nylon cord around the neck, or on a wristband.
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• Who installs the system? (Back)
Typically the PERS system is mailed to the clients house. It is as easy to install as a telephone answering machine. The base unit has a line that plugs into the telephone outlet. The telephone is plugged into the base unit and the unit is plugged into an active A/C power outlet. Simple instructions included with the unit provide step by step on unit activation instruction on this easy 5-minute procedure. MedMonitoring may send an installer to install the unit and provide any additional training if needed (service call).
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• What is a subscriber? (Back)
A subscriber is a MedMonitoring client. Subscribers wear the pendant so that they can get help whenever they need it, anytime, from anywhere in the house. Subscribers can use these devices for security purposes. Single mothers, latchkey kids and other at risk individuals use this service because they want peace of mind in knowing that help is just a button push away. A highly trained, caring MedMonitoring attendant will always be there to respond, 24 hours a day 365 days a year.
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• What is a Responder? (Back)
These are non-emergency contacts that are contacted when a situation occures. The responder is usually a friend, neighbor or relative. Most responders are keyholders that will arrange to check on the client or to meet EMS crews should they be dispatched. When a responder is called by the monitoring center, they are instructed of the situation. If there is no answer, then responder number 2 on the list is called, then number 3. If all these attempts are unsuccessful, emergency help is dispatched.
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• What are the Monitoring Center Services? (Back)
With MedMonitoring, you'll receive peace of mind knowing that we are available at the push of a button 24 hours a day, 7 days a week. Typically help comes from a friend or neighbor who is called by the monitoring center. However, emergency services are dispatched as well, whether it is fire, police or EMS. The monitoring center attendants are well-educated, highly trained, caring individuals who are extremely efficient in handling emergencies of all sorts.
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• How does the two-way voice base unit work? (Back)
When the subscriber presses the pendant, or help button on the base unit, a MedMonitoring operator can speak to the subscriber through the speaker and microphone, even if the subscriber cannot reach the phone. We can then determine which kind of help to dispatch. There is an active range of the speaker and microphone (typically 20 - 30 feet in the line of sight) and outside that range the communication may not be able to be established.
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• What happens during an alarm? (Back)
Once the base unit receives an alarm, the monitoring center operator will come online right after the base unit gives our central station computers information about the alarm. Once voice contact is made with the client, we can determine the exact nature of the alarm. The client may request emergency medical service (EMS), a family responder or possibly simply need some reassurance that everything is OK. The MedMonitoring operator will make every attempt to honor a request, unless specific instructions pre-programmed on the monitoring center's computer screen indicate otherwise. The information on the computer screen typically provided by a professional caregiver or physician will always take precedent.
If contact with the client can't be established, the monitoring center operator attempts to call responders in listed order to respond. If none of the responders can be reached, EMS is dispatched and a follow-up call is made to ensure that help has arrived.
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• What is the responders role in an emergency ? (Back)
When the emergency response center dispatches a responder or emergency medical services (EMS), they ask what the estimated time of arrival (ETA) is for that responder. After the ETA has lapsed, the operator contacts the client, responder and/or EMS to determine that help has arrived. If there is still a problem, the operator will take additional steps to get more help. Then a follow-up call(s) are made to ensure that help has arrived and the client's needs are met.
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• What are my options if I am disabled? (Back)
If the disability does not allow you to be able to press a pendant, there is a device called a "Sip and Puff" which will allow you to suck into a plastic straw, which activates the wireless transmitter. The signal is then sent to the base unit, which automatically dials the monitoring center.
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• How much does the service cost? (Back)
The best benefit of the MedMonitoring system is that there is nothing to buy and no long term contracts to sign. All Service and monitoring is provided for a monthly fee of $34.95, that is around a dollar a day.
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• What is your service coverage area? (Back)
MedMonitoring provides nationwide services through local dealers.
Our equipment operates anywhere within the United States. All systems are programmed to dial a Toll-Free number, there are no additional phone expenses that a Client would incur using the a MedMonitoring system.
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• What about other products or services? (Back)
MedMonitoring has medication compliance systems which aid in ensuring that the proper dosages of medication are taken at the proper times
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